Terms of service

Terms of Service

Last updated: 11 July 2026

1. Overview

This website is operated by Alan Kinsella, trading as Hanitize.

Throughout this website, the terms “Hanitize”, “we”, “us” and “our” refer to Alan Kinsella trading as Hanitize.

Hanitize provides this website, including all information, products, features and services available through it, subject to these Terms of Service.

By visiting our website, purchasing a product or otherwise using our services, you agree to be bound by these Terms of Service and by the additional policies referenced on our website, including our:

Shipping Policy
Refund Policy
Privacy Policy

Please read these Terms carefully before accessing or using our website. If you do not agree to these Terms, you should not use the website or place an order.

2. Seller information

The seller responsible for orders placed through this website is:

Seller: Alan Kinsella, trading as Hanitize
Trading name: Hanitize
Business address: C/ de Josep Benlliure, 240Poblats Marítims, 46011 València
Tax identification number: N/A
Country of establishment: Spain
Email: info@hanitize.co
Website: hanitize.co

Hanitize is currently operated by Alan Kinsella as an individual and is not a separate incorporated company.

3. Eligibility to use the website

By using this website or placing an order, you confirm that:

You are legally capable of entering into a binding contract.
You are at least the age of legal majority in your country or have the permission of a parent or legal guardian.
The information you provide is complete, accurate and current.
You will not use our website or products for any unlawful purpose.
You will not attempt to interfere with the operation, security or availability of the website.

We may refuse or restrict access where reasonably necessary to prevent fraud, unlawful activity, misuse of the website or a breach of these Terms.

4. Products and product information

We take reasonable care to ensure that product descriptions, photographs, specifications, dimensions, features and prices are accurate.

However:

Colours and finishes may appear slightly different depending on lighting, photography and the screen used to view the website.
Minor variations may occur between products because of manufacturing processes.
Packaging may change without notice, provided that the product itself remains materially consistent with its description.
Decorative items shown in product photographs are not included unless expressly stated.

Customers should review the individual product description before ordering, including information about:

Capacity
Power source
Soap compatibility
Product dimensions
Colour or finish
Included accessories

We may update, modify or discontinue products at any time. This does not affect orders that we have already accepted.

Nothing in these Terms limits your rights where a product is faulty, damaged, unsafe, materially different from its description or otherwise fails to conform to the sales contract.

5. Product use and care

Products must be used in accordance with their descriptions, instructions and intended purpose.

Unless specifically stated otherwise:

Dispensers should not be submerged in water.
Battery compartments and charging ports should be kept dry.
Abrasive cleaning products should not be used on product finishes.
Very thick, exfoliating or bead-containing soaps should not be used where they may block the dispensing mechanism.
Products should be kept away from excessive heat and open flames.
Children should use the products only with appropriate adult supervision.

Hanitize is not responsible for damage caused by misuse, unauthorised modification, failure to follow product instructions or use with incompatible liquids.

This does not limit liability for a defective or non-conforming product.

6. Prices and currencies

Product prices are displayed in the currency shown on the website and during checkout.

Your order will be charged in the currency and at the total price displayed before you confirm payment.

Depending on your location, available currencies may vary. Your bank, card issuer or payment provider may apply its own:

Currency-conversion rate
Foreign-transaction charge
Card-processing fee

Hanitize does not control charges imposed independently by your bank or payment provider.

Any shipping charge, tax or other mandatory amount collected by Hanitize will be displayed before the order is submitted.

We may change prices at any time. Price changes do not affect orders that have already been accepted.

If a product is displayed at an obviously incorrect price because of a technical or administrative error, we may cancel the order and issue a full refund. Where reasonably possible, we will contact you and offer the opportunity to place the order at the correct price.

7. Placing an order

Adding an item to your shopping cart does not reserve the product.

When you place an order, you are making an offer to purchase the selected products under these Terms.

You should receive an order-confirmation email acknowledging that we have received your order. This acknowledgement does not necessarily mean that your order has been accepted.

A binding sales contract is formed when we accept the order and begin processing or dispatching it.

Please review your:

Product selection
Quantity
Colour or finish
Delivery address
Contact information
Payment information

before submitting the order.

8. Order acceptance and cancellation by Hanitize

We may reject or cancel an order before dispatch where:

The product is unavailable.
Payment cannot be authorised.
The billing or delivery information is incomplete or inaccurate.
We cannot deliver to the supplied address.
A pricing or product-information error has occurred.
The order appears fraudulent, unauthorised or suspicious.
The quantities ordered appear intended for unauthorised resale.
Accepting the order would breach a legal or regulatory requirement.

If payment has already been taken for an order that we cannot accept, we will refund the amount paid using the original payment method.

9. Billing and customer information

You agree to provide complete, accurate and current billing, delivery and contact information.

You are responsible for ensuring that the delivery address includes any necessary:

House or apartment number
Street name
Postal code
City
Country
Access instructions
Telephone number

We will try to update the information, but changes cannot be guaranteed after processing or dispatch has begun.

10. Payment

Payment must be made using one of the methods displayed during checkout.

Payments may be processed by third-party payment providers. Those providers may process your information in accordance with their own terms and privacy policies.

By submitting payment information, you confirm that:

You are authorised to use the chosen payment method.
The information provided is accurate.
Sufficient funds or credit are available to complete the purchase.

We are not responsible for charges imposed independently by your bank, card provider or payment service.

11. Shipping and delivery

The countries and regions to which we currently deliver are shown through our website and checkout.

Processing times, delivery estimates, shipping charges, tracking arrangements and customs information are explained in our Shipping Policy.

Free delivery offer

Free standard delivery is available when you purchase two or more units in the same order.

The offer:

Applies to destinations currently served by Hanitize.
Is applied automatically where eligible.
Requires the units to be purchased in one transaction.
Requires the products to be delivered to the same address.
Applies to standard delivery unless otherwise stated.

For single-unit orders, the applicable delivery charge will be displayed during checkout.

Delivery estimates are not guaranteed dates unless expressly described as guaranteed.

12. Delivery responsibility

Hanitize remains responsible for the products while they are being delivered until they are received by you or by a person you have nominated to receive them.

An exception may apply where you independently arrange a delivery carrier that was not offered by Hanitize.

Customers are responsible for providing a complete and accurate delivery address.

If a parcel is returned because the supplied address was incorrect or incomplete, an additional delivery charge may apply before it can be sent again.

This does not affect your statutory consumer rights.

13. Delays, missing parcels and damaged deliveries

Delivery may occasionally be delayed because of:

Carrier disruption
Customs processing
Severe weather
Public holidays
High order volumes
Incorrect address information
Circumstances outside our reasonable control

If your order does not arrive within the estimated delivery period, contact us at info@hanitize.co with your order number.

If a product arrives damaged, please provide:

Your order number
A description of the damage
Photographs or video of the product
Photographs of the external packaging
A photograph of the shipping label

Where an order is confirmed as lost or a product arrives damaged, we will arrange an appropriate replacement, refund or other remedy.

14. Customs, import duties and taxes

Orders may be dispatched from within or outside the customer’s destination country.

Where taxes, customs duties or import charges are collected during checkout, they will be included in the total amount displayed before payment.

International orders may occasionally be subject to:

Import VAT
Customs duties
Carrier handling fees
Customs-clearance charges
Other charges imposed by the destination country

Where these amounts have not been collected at checkout, they may be payable by the recipient before or upon delivery.

Free delivery on orders of two or more units applies to the standard shipping charge only. It does not include taxes, customs duties or clearance fees imposed independently by customs authorities or delivery carriers.

Hanitize does not control charges imposed by customs authorities or third-party carriers.

Further information is available in our Shipping Policy.

15. Cancelling an order before dispatch

We will try to accommodate the request, but cancellation or amendment cannot be guaranteed once:

Processing has begun.
The order has been passed to a fulfilment provider.
The shipping label has been created.
The parcel has been dispatched.

Where an order has already been dispatched, it will be handled under our Refund Policy and any applicable statutory withdrawal rights.

16. Right of withdrawal

Consumers in the European Union generally have the right to withdraw from an online purchase without giving a reason within 14 days of receiving the goods.

You may exercise your right of withdrawal through:

Any electronic withdrawal or cancellation function made available on our website; or
Emailing info@hanitize.co with a clear statement that you wish to withdraw from the contract.

Please include:

Your name
Your order number
The product being returned
The date the order was received
Your delivery address

After notifying us, you must return the goods within the timeframe required by applicable law.

Unless the product is faulty, damaged, incorrectly supplied or our Refund Policy states otherwise, the customer may be responsible for the direct cost of returning the goods.

Products may be inspected in the same way that they could reasonably be inspected in a physical shop. Where handling goes beyond what is reasonably necessary and materially reduces the product’s value, we may make a lawful deduction from the refund.

Certain statutory exceptions may apply to the right of withdrawal.

Nothing in this section restricts any longer voluntary return period offered in our Refund Policy.

Shopify states that merchants selling to EU customers must provide a clearly visible electronic withdrawal function from 19 June 2026. Ensure that your store’s return or cancellation function is enabled in addition to publishing this wording.

17. Returns and refunds

Returns, return eligibility, return instructions, return shipping and refund processing are governed by our Refund Policy.

Any voluntary return period provided by Hanitize is offered in addition to statutory consumer rights.

Approved refunds will normally be issued to the payment method originally used for the order.

Where required by law, a withdrawal refund may include the standard delivery charge originally paid by the customer.

Additional delivery costs resulting from the customer choosing a premium or expedited delivery service may not be refundable where permitted by law.

Refund-processing times may vary depending on the customer’s bank or payment provider.

18. Faulty or non-conforming products

Is faulty
Is damaged
Is unsafe
Does not work as described
Is materially different from its description
Is not the item ordered

We may ask you to provide photographs, video or other reasonable information to help us assess the problem.

Depending on the circumstances and applicable law, available remedies may include:

Repair
Replacement
Price reduction
Full or partial refund

For purchases governed by Spanish consumer law, new consumer goods are generally protected by a three-year legal guarantee of conformity. Customers in other jurisdictions retain any mandatory protections available under the laws applicable to them.

A commercial warranty offered by a manufacturer or another party does not replace or reduce your statutory rights.

19. Promotions and discount codes

Promotions, bundles and discount codes may be subject to additional conditions displayed when the offer is made.

Unless otherwise stated:

Discount codes cannot be exchanged for cash.
Codes cannot be applied retrospectively.
Only one code may be used per order.
Offers may be restricted to particular products or destinations.
Offers may have an expiry date.
Offers cannot be combined where the website does not permit it.
Free products or promotional items may be subject to availability.

We may correct or withdraw a promotion where it contains an obvious error or has been used fraudulently.

This does not affect orders that have already been validly accepted.

20. Resale and commercial purchasing

Products sold through the website are primarily intended for personal or household use.

You may not purchase products for unauthorised commercial resale or distribution without our prior written consent.

We may limit or cancel quantities where an order appears to have been placed by:

A reseller
A distributor
A dealer
An automated purchasing system
Multiple connected accounts attempting to avoid purchasing limits

21. Website availability and accuracy

We aim to keep the website available, secure and accurate, but we do not guarantee that it will always operate without interruption or error.

Temporary disruption may occur because of:

Website maintenance
Technical failures
Hosting problems
Third-party service disruption
Security incidents
Circumstances outside our reasonable control

We may correct typographical errors, inaccurate information or omissions relating to:

Product descriptions
Prices
Promotions
Availability
Shipping information
Website content

Where an error affects an order already placed, we will contact the customer and provide an appropriate option.

22. Acceptable use

You must not use the website:

For unlawful, fraudulent or malicious purposes.
To infringe intellectual-property, privacy or other legal rights.
To transmit malware, viruses or harmful code.
To attempt unauthorised access to the website or related systems.
To interfere with the website’s operation or security.
To scrape or collect information through automated means without permission.
To impersonate another person.
To submit false or misleading information.
To place fraudulent or unauthorised orders.
To publish abusive, defamatory or unlawful material.

We may suspend or restrict access where we reasonably believe these requirements have been breached.

23. Intellectual property

The Hanitize name, logo, branding, website design, photographs, graphics, product copy and other website content are owned by or licensed to Hanitize unless otherwise stated.

You may access and use the website for personal, non-commercial shopping purposes.

You may not reproduce, modify, distribute, sell, republish or commercially exploit our content without prior written permission, except where permitted by law.

24. Reviews and customer content

Where you submit a review, photograph, video, comment or other content, you confirm that:

You have the right to submit it.
It reflects your genuine experience.
It is not unlawful, misleading, defamatory or abusive.
It does not infringe another person’s rights.
It does not contain malware or harmful code.
It does not disclose another person’s private information without permission.

You grant Hanitize a non-exclusive, worldwide, royalty-free licence to display, reproduce and use submitted content for operating and promoting the business.

We may moderate or remove content that breaches these Terms, but we are not required to publish every submission.

We will not knowingly present paid or incentivised endorsements as independent customer opinions without appropriate disclosure.

25. Third-party services and links

The website may use or link to third-party services, including:

Payment processors
Delivery providers
Fulfilment providers
Analytics services
Social-media platforms
Review providers
Ecommerce applications

Third-party services operate under their own terms and privacy policies.

We are not responsible for unrelated third-party websites or services that we do not control.

This does not limit any responsibility that Hanitize has for processors, fulfilment providers or delivery providers acting on our behalf where the law makes us responsible for them.

26. Privacy

Personal information collected through the website is handled in accordance with our Privacy Policy.

Information may be processed by service providers where necessary to:

Operate the website
Process payments
Fulfil and deliver orders
Prevent fraud
Provide customer support
Comply with legal obligations
Analyse and improve our services

Please review our Privacy Policy for further details.

27. Disclaimer

We do not guarantee that every product will be suitable for every individual purpose unless that purpose has been expressly agreed before purchase.

Product descriptions and instructions should be reviewed before use.

Nothing in these Terms excludes or limits any description, guarantee, representation or consumer right that cannot lawfully be excluded.

28. Limitation of liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for:

Death or personal injury caused by negligence.
Fraud or fraudulent misrepresentation.
Defective or unsafe products where liability cannot lawfully be excluded.
Breach of mandatory consumer rights.
Any other liability that cannot legally be limited.

Subject to those protections, Hanitize will not be responsible for:

Losses that were not reasonably foreseeable when the contract was formed.
Losses caused by incorrect information supplied by the customer.
Damage caused by misuse or failure to follow product instructions.
Business losses suffered by someone purchasing primarily for commercial purposes.
Disruption caused by circumstances outside our reasonable control.

Your statutory consumer rights remain unaffected.

29. Indemnity

Where permitted by law, you agree to compensate Hanitize for reasonable losses or costs directly caused by:

Your deliberate unlawful use of the website.
Fraudulent activity.
A serious breach of these Terms.
Your infringement of another person’s legal rights.

This section does not apply where it would unfairly restrict a consumer’s statutory rights.

30. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, it will be interpreted or limited to the minimum extent necessary.

The remaining provisions will continue in full effect.

31. No waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we have waived the right to enforce it later.

Any waiver must be express and applies only to the specific circumstances in which it is given.

32. Governing law and disputes

These Terms and contracts formed through this website are governed by the laws of Spain.

If you are a consumer residing in another country, this choice of law does not deprive you of mandatory consumer protections available under the laws of your country of habitual residence.

We encourage customers to contact us first at info@hanitize.co so that we can attempt to resolve complaints directly.

Consumers may bring proceedings before any court having jurisdiction under applicable consumer law.

Nothing in these Terms requires a consumer to waive mandatory rights concerning:

Governing law
Jurisdiction
Consumer remedies
Statutory dispute-resolution rights

33. Changes to these Terms

We may update these Terms occasionally to reflect changes to:

Our business
Our products or services
Our website
Applicable laws
Payment or delivery arrangements

The Terms that normally apply to an order are those published when the order was placed.

Updated Terms will be published on this page with a revised “Last updated” date.

34. Contact information

Questions, complaints, withdrawal notices or other communications concerning these Terms or an order should be sent to:

Hanitize
Operated by Alan Kinsella, trading as Hanitize
Business address: C/ de Josep Benlliure, 240Poblats Marítims, 46011 València
Tax identification number: N/A
Country of establishment: Spain
Email: info@hanitize.co
Website: hanitize.co